DEWALT Workwear FAQs DEWALT Workwear FAQs

FREQUENTLY ASKED QUESTIONS

Order

Orders can take up to 48 hours to ship from our warehouse in Portland. All orders placed over the weekend will ship on the next business day, and please be aware of potential delays during holidays. Orders of $150 and over will qualify for free standard shipping via UPS Ground (excluding Alaska and Hawaii).

If you choose standard shipping, once your order has shipped, you can expect delivery within 5 to 7 days, depending on your location. The total estimated time from order date to receiving your product is 8 to 11 days.

We also offer two expedited shipping options via UPS: 3 Day Select and Next Day Air Saver.

For orders shipping to Alaska and Hawaii, Next Day Air is available as an expedited shipping option.

Prices for these options are displayed at checkout and are based on order weight, dimensions, and delivery location.

We use UPS to deliver all orders.

We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we cannot guarantee the ability to cancel the order as it may have already shipped. Please review your order carefully prior to clicking the 'Place Order' button on the checkout page.

DELIVERY & RETURNS

Orders $150 and over receive FREE ground shipping within the U.S. (excluding Alaska and Hawaii).

For orders between $40 and $149.99 the standard shipping charge is $10.00. Orders under $40 incur a standard shipping fee of $20.

Shipping charges for Alaska and Hawaii will be displayed at checkout.

Expedited shipping options are available and pricing for these are provided at checkout. They are provided directly by UPS based on the order weight, dimensions, and delivery location.

We currently deliver only to the U.S.

If you are not satisfied with your DEWALT Footwear purchase, simply return the item within 30 days of the date of purchase.

In order for a refund to be issued all returned items must be in their original condition with the tags and original packaging.

We are not able to refund outbound shipping charges and currently do not offer an exchange service.

Returns are started via the returns portal.

ACCOUNT

Account creation is not mandatory for placing orders, however we recommend creating an account to track your order history, and make your future experiences as slick as possible. You can also subscribe to be kept up to date with future promotions, offers, useful features and brand new product launches via email.

Once logged into your account, hover over the person icon located between the search and cart icons. Your order history will appear, allowing you to view all previous orders and download invoices.

PAYMENT

We accept all major Debit and Credit cards, as well as payment via Apple Pay, Google Pay, and PayPal

Your payment option will be charged at the point of submitting the order to us. You will receive an order confirmation email once the funds have been debited.